Get in touch with a member of our team if you're question hasn't been answered above. Typical response time is 6 minutes.

If you'd like to talk to a member of our team on the phone, our phone lines are open 10am-4pm Monday-Friday.

Continue Shopping

Scandiborn

<p id="isPasted">It is rare that we make mistakes, but we are very sorry if we have made an error with your order. Please double-check the package and postage labels for any signs that indicate your other item(s) were shipped separately.</p><p>If you are still unsure please <a href="https://www.scandiborn.co.uk/pages/contact-us" style=" text-decoration: inherit;">contact us</a> so that we can rectify the issue for you. Please include your order number and full details of what has been received in error, we will then aim to resolve this for you as quickly as possible!</p>

It is rare that we make mistakes, but we are very sorry if we have made an error with your order. Please double-check the package and postage labels for any signs that indicate your other item(s) were shipped separately. If you are still unsure pleas

What do I do if I receive the wrong item in my order?

Order Issues

Do you offer free shipping?

When will my order be shipped?

How long does delivery take and what couriers do you use?

How do I track my order?

When will my pre-order item be shipped?

Shipping & Delivery

How do I make a return?

When will I get my refund?

Returns & Refunds

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here, what do I do?

How do I cancel my order?

Can I edit or add anything to my order?

How do I apply discount codes?

What payment methods do you accept?

Discounts & Payments

The product I want is out of stock, when will it be back?

What does it mean if an item is on pre-order?

Stock Availability

How can I contact you?

What are your registration and VAT numbers?

Information

What do I do if I receive the wrong item in my order?Updated 40 minutes ago